Articles

We think a good definition of employee engagement—real engagement—is employees who think and act like owners. Like businesspeople. Top companies foster this kind of involvement, sharing responsibility and rewards with people at every level of the organization. But there’s a sticking point here. Source: Forbes |...

Let’s begin by clearing the variable-compensation air, because there’s a lot of confusion out there. Profit sharing, stock awards, individual bonus plans, and the like—the usual staples of variable comp—are nearly always good things. But they are not incentive plans. Source: Forbes | The Key To...

You have to wonder why performance management in a business usually falls so flat. Heaven knows, it isn’t for a lack of tools. Annual or quarterly reviews. Key performance indicators (KPIs). Coaching. Incentives. Yet most companies still can’t get where they want to be. Why...

Are you facing the prospect of selling your company, possibly one you founded? If you are a baby boomer and own a business, the answer is almost certainly yes, even if you don’t yet think so. But you want to be extra careful in determining...

The annual NCAA college basketball tournament, known as March Madness, came to a stunning close last night, with Villanova winning. Congrats to Villanova—but it was another Catholic university that really caught our attention. Source: Forbes | Engagement Leads To Success? Maybe That's Exactly Backward...

We know an entrepreneur who was considering opening his books to his company’s employees. Before he did, he wanted to see how much they knew about the business. So he told them his revenues were about $10 million and asked how much profit they thought...

Sometimes a competitor makes an offer so aggressive that even your loyal customers can’t ignore it. Though they may love your product, your people, your brand, and what you stand for, there is just too much money at stake. How can you win without dropping...

Which of our customers are profitable and which are not? Where should we focus our marketing efforts, and why? Where are the opportunities to increase gross profit or reduce overhead expenses? Out-of-control companies can't answer questions like these because they don't have accurate numbers. Source: Forbes...